With a career rooted in claims and public sector risk, Lillian Hall brings a well-rounded perspective to risk management. Beginning as a claims assistant and advancing through adjuster roles with Zurich North America, Lillian built a strong foundation in commercial and aviation liability before transitioning into the self-insured sector with third-party administrators. In 2015, she began supporting the City of Plano onsite as a liability adjuster and workers’ compensation supervisor, later moving into account management. In 2024, she stepped into the role of Risk Manager for the City of Plano.

Texas PRIMA played a key role in helping find her voice in public entity risk, offering valuable collaboration and resources that directly supported program development and team growth. Outside of work, Lillian enjoys audiobooks, crochet, and word puzzles—bringing the same curiosity and focus to her personal interests as they do to their profession.